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Beginner
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Message 1 of 5

My address is not in the Openreach database

Hello

I need some help, which is why I have joined the BT community.

I have had a BT landline for 14 years. I have recently started to shop around for broadband deals as I want to move away from my current provider, but my address doesn't appear on the database of addresses when I request a quote. How do I get a correct address on the Openreach database?

Many thanks for your help!

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: My address is not in the Openreach database

You need to get your current provider to raise and ORDI request with openreach to get address changed before you can move to a new ISPis your address correct on the Royal Mail database as that is first check

there is nothing the forum can do to help as you are not a BT customer



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Beginner
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Message 3 of 5

Re: My address is not in the Openreach database

Dear imjolly

Many thanks for your response. What do I do if my current ISP is not responsive to raising an ORDI?

Royal Mail does have the correct address for me

Many thanks

Stuart

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: My address is not in the Openreach database

There is no reason they should refuse to get your address corrected   There must be a user forum just like this where I and sure problem has been raised before



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Beginner
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Message 5 of 5

Re: My address is not in the Openreach database

Dear imjolly

Thank you for taking the time to respond. Hope you have a good weekend.

Take care

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