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cooperman
Aspiring Expert
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Message 21 of 46

Re: My anytime call plan

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Thanks @pottyperson  for that information. I had decided to take up the offer and see what happens especially after the mods clarification. Will be keeping a copy of this thread just in case though.

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RobbieMac
Moderator
Moderator
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Message 22 of 46

Re: My anytime call plan

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Hi guys,

Thanks for posting and sincere apologies for the conflicting info.

That was my fault as I misunderstood so sorry guys Smiley Sad  I have edited my post above to @_dreamer_ aswell.

Just to clarify, The My Anytime Call allowance is to reward existing customers.  Your average call spend is calculated over the last 12 months and you're offered a price based on that which will be a set monthly amount.

I have spoken to the right team too so you can rest assured.  Sincere apologies again for the mix up.

All the best,

Robbie

_dreamer_
Aspiring Expert
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Message 23 of 46

Re: My anytime call plan

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Hi Robbie, 

As there is a lot of confusion on this plan , is there a link somewhere on Bt's vast web site relating to it?  Having just signed up to another18 month contract , this part of the package is definitely only a 30day contract isn't it?  If BT 's staff are confused by it, imagine what its doing to their customers.

Thanks

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pompey1898
Recognised Expert
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Message 24 of 46

Re: My anytime call plan

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I tried to get some clarity from two BT "advisors" and neither could explain it to me.

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Burnside5
Contributor
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Message 25 of 46

Re: My anytime call plan

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Apologies for jumping into this thread but I have also just received a My Anytime Calls offer. Currently I pay for the unlimited evening & weekend call plan, does the My Anytime Calls plan replace this or is it in addition to my current call plan?

The email doesn't make it clear at all and I cannot find any information about it online

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-Richie-
Guru
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Message 26 of 46

Re: My anytime call plan

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@Burnside5wrote:

does the My Anytime Calls plan replace this or is it in addition to my current call plan?


It replaces it, My Anytime calls gives you 24/7 calls to UK landlines plus an allowance of 1000 minutes for calling BT Mobiles (Excludes BT business mobile)

Evening and weekend is 7pm-7am Monday to Thursday then 7pm Friday to 7am Monday morning.

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pottyperson
Distinguished Guru
Distinguished Guru
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Message 27 of 46

Re: My anytime call plan

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The adviser I spoke to this morning seemed to know her stuff and was able to explain the My Anytime Calls (MAC) unequivocally. I believe that there are no hidden catches.

The price quoted is based on usage a recent year. Usage essentially means the cost of charged calls plus any plan you've been paying for. For example, I make very few landline calls outside my Evening and Weekend plan (I use a mobile during the day) so almost all usage is the cost of  that plan, and it results in a MAC plan costing less than I've been paying for E&W. The adviser confirmed that this supplants the E&W charge and that it will not change if my daytime landline usage increases due to switching from mobile. The email confirms that a MAC plan can be cancelled at any time

It would be nice to see all this covered with updated T&C, especially in view of the supposedly explanatory links in the email, but this is BT we're talking about. Hope this sets minds at rest.

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Burnside5
Contributor
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Message 28 of 46

Re: My anytime call plan

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Ok that makes sense. Likewise we hardly use the landline phone at all these days, looked back through old bills and only spent £4.27 on calls all year, and most of those was the wife calling her mobile to try and find it. This plan offer is cheaper than E&Ws so makes sense to switch

pbwpu
Contributor
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Message 29 of 46

Re: My anytime call plan

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Is this a general offer or a targetted e-mail offer (I dread looking through my spam folder to try to dig out bt e-mails) I'm on the £9.99 Unlimited Calls atm and don't think i use enough to really justify it can't quite see what this offer/deal is? I have call back tomorrow for bt to sortmy renewal so if there any offer about might be good to know.
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CWatts
Beginner
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Message 30 of 46

Re: My anytime call plan

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It sounds targetted as I got an email offering it, In effect I am getting Anytime calls for £1.50 per Month so maybe you should ask them about it?

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