I have had no Caller display since November 2014. I have put in numerous complaints. I have had engineers out to the house but nobody has repaired the problem. I have tried my phone in my neighbours house and the caller display works ok. I have tried my neighbours phone in my house and it does not receive CAller display either. I keep getting told it is a Nationwide fault!!!! All my neighbours phones work ok, it is only my line that does not work.. I am at mey wits end. I never know if I have any missed calls. I can only fid out the last caller by dialling 1471.... Service from BT is terrible
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
Welcome to the community forum. I am sorry to hear that caller display isn't working on your line. I'll be able to take a look at this for you. Please send me in your details using the "Contact The Mods" link found in my profile.
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