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thejaychild
Aspiring Contributor
3,879 Views
Message 1 of 52

NO working phone line in my new build house.

My fiancee and I have been living in our new build home on Windsor Park in Buckingham now since Nov 2013. We still do not have a working telephone line.

 

The day after we moved in BT Open Reach were meant to come and install the broadband and the telephone but here's the good bit........they STILL haven't.

 

We have had 3 seperate engineer visits booked and on each occasion they have not turned up. The reason for their lack of appearance was always 'fault on the line' or 'work to do on the line'.

 

Our next door neighbour has a working landline and broadband but we are still being told we cannot have these now everyday luxuries.

 

The last date an engineer was due was the 18th March 2014 for which I took an unpaid day off of work, the arrival times were between 8am and 1pm. I called them at 12.45pm to ask where he was I was told my window still had 15 minutes to run and to wait. I then called again at 2pm after nobody showed and was told I would receive a call at 5pm to explain why nobody had come. I said that this was not acceptable as I could have gone into work and I was told nobody was ever going to come that day due to a fault on the line.

 

We then heard nothing again until today when we received a text saying someone would call us by the 7th April 2014 with another update (web of lies).

 

Has anyone else experienced such a poor service because I see this as being wholly unacceptable in this day and age. 

 

Any advice or help would be truly appreciated.

 

Jaxon 

51 REPLIES 51
vjordan526
Newbie
3,858 Views
Message 2 of 52

Re: NO working phone line in my new build house.

Oh dear just read your post, yes we are having the same issues here in Norfolk I'm afraid. Ongoing since September 2013, and no help from bt, they don't seem to have any control over open reach. But how are open reach supposed to connect a line if they are not told to. Speaking to bt is ridiculous, no one understands what you are trying to say, and every time you ring it's a different person. Definitely feel your pain. Hopefully someone on here may have some helpful advise for us!  Vicky 

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thejaychild
Aspiring Contributor
3,807 Views
Message 3 of 52

Re: NO working phone line in my new build house.

Hi just as an update we still have no phone line and BT are now not returning our calls. 

Moderator-Retired
3,798 Views
Message 4 of 52

Re: NO working phone line in my new build house.

Hi thejaychild,

 

Welcome to the forums.

 

I am really sorry that you are still waiting for service.  I'll be happy to have a closer look into this for you and find out what is going on.  I'll stay in touch with you throughout.

 

Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.

Thx

Craig 

BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.

If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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thejaychild
Aspiring Contributor
3,792 Views
Message 5 of 52

Re: NO working phone line in my new build house.

I have done

thejaychild
Aspiring Contributor
3,762 Views
Message 6 of 52

Re: NO working phone line in my new build house.

Hi did you get my message? 

Distinguished Sage
Distinguished Sage
3,759 Views
Message 7 of 52

Re: NO working phone line in my new build house.

It will take between 4-6 working days to get a reply from a moderator, not including weekends and bank holidays.

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thejaychild
Aspiring Contributor
3,751 Views
Message 8 of 52

Re: NO working phone line in my new build house.

LOL should have known whats another 10 days when ive already been waiting 6 months.

thanks anyway.

Distinguished Sage
3,749 Views
Message 9 of 52

Re: NO working phone line in my new build house.

All mails handled by the mods are dealt with strictly in order that is why the delay is posted they are a small group of UK Based BT specialists with a good reputation for getting problems resolved and providing a single point of contact
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thejaychild
Aspiring Contributor
3,696 Views
Message 10 of 52

Re: NO working phone line in my new build house.

Hi ive still not heard anything from anyone