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Yeah no problem I will let you know how we get on, It really doesn't look good we've been messed about for well over 6 months now BT couldn't care less they don’t call us back or respond to any emails. We also made the stupid mistake of paying our line rental of £140 up front so we are with out of service and out of pocket.
As disgusting the services from BT has been I’m not entirely happy with the developers either this sort of thing should be sorted prior to people moving in to their new homes, Me and my fiancée need a internet connection for work and have had to move our home office to my in-laws spare room.
I’ve been urged to go to the local news paper if anything just to warn potential new buyers of the existing problems on the development,
As for the time scale we've been told from builders on the site it could be well after Christmas however the bellway site manager told me it would be two weeks but that was 4 weeks ago.
Do you know how many others on the development are having the same problem?
It might be worth getting everyone together and figuring out what we can do next.
I’m stuck where to go next I’ve spoke with citizens advice and written a letter to the Mayor of Buckingham and our MP John Bercow.
All the best
Hi, we moved into Windsor Park three weeks ago and have really been given the run-around by BT. My teenage children are doing their GSCE's and A levels in the coming weeks and I knew there was a 'delay' with some lines but could have and would have, delayed our move in, if we could not have access to BT. A large amount of their revision is accessed via the internet with teachers sending them links on a regular basis and they send mock papers into teachers for comment etc. during their revision time at home.
BT called me the day before the move to confirm our line was in place, there was no delay for us and our engineer would do the final connections as stated in their contract.....
Since then, we are getting no-where fast with BT, just texts and emails telling us of the next update - I did speak to a 'human' once and he was incredibly rude and knew nothing.
The majority of people around us do not have BT and are also tearing their hair out especially with the time we/they have spent getting onto BT and trying to establish what the problem really is and a likely date when we might have a connection. It is disgraceful and when I see BT advertising on tv for new customers when they can't service existing ones.......
I will keep in touch with this forum and add any information I might find out, unlikely though....in the meantime, if you see a teenager on a moped at 10pm at night sitting outside the leisure centre, his school grounds or the golf club it's my son trying to get a last minute piece of revision and looking for a wi-fi signal, is that what he needs when trying to do the most important exams of his life to date.
We have bought a dongle but it barely gives us 2G and we need 3G to get a page of the internet - we haven't found a place in the house where 3G is consistent.
BT contacted me on 15/1/14 the lady on the phone was extremely apologetic and said she would get to the bottom with what’s going on and call be back on the 8/1/14 this ladies name was Natasha.
I received a call form BT yesterday 8/1/14 unfortunately it was Natasha’s day off and the lady that called me didn’t really know what was going on with my case all she could tell me was someone would call me back in a weeks time, that’s the same thing they have been saying for 28 weeks now.
Its now over 7 months since we ordered our BT line they have no idea when I or anyone on the site will receive one.
I’m completely at a loss where to go next.