Need to remove Carrier Pre Select

[trse12]

Hello

I'm in the process of sorting out the accounts of an elderly relative. It turns out that for over ten years he has been paying for two phone packages - one from BT, and one from TalkTalk (originally sold via OneTel). 

We have canceled the TalkTalk service, and have sorted out billing with BT, who have been very helpful.

However - at the moment all voice calls on his landline (other than BT services, 1571 etc) are routed via TalkTalk. From a lot of Googling I understand this might be due to a Carrier Pre Select setting on the line.

TalkTalk have been unhelpful and have little incentive to assist as we're shutting off their service. Is there any way for BT - who own the number, and receive the line rental, etc - to cancel the CPS and return calls to being routed normally? Does anyone know how this could be arranged? 

Thanks very much in advance for any advice.

Tom

[DavidM]

Hi @trse12 and welcome.

Thanks for posting. The CPS can be cancelled by our Value team. You can contact them on 150 and ask for the value team.

Cheers

David

[trse12]

Hi David

Many thanks - will give that a go. 

Tom