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Beginner
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Message 1 of 7

New BT lne into anextension to an existing property

Hi, I am adding/converting an extension to an existing dwelling, which will then become a stand-alone additional dwelling.

I would like to make an application for a quote for a new telephone line to be installed.

Open-Reach have advised I need to contact my provider, so can anyone advise me a BT email address or weblink to make this application?

Thanks.

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Expert
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Message 2 of 7

Re: New BT lne into anextension to an existing property

@RefurbIt 

From here under FAQ's - 

If you are taking a BT Infinity package, then we won't charge you for installing or reconnecting your line. If you are taking a BT Broadband package, then we will charge you £30 for installing a new line. These charges apply whether or not you add BT TV to your package.

If you are ordering a BT Phone package, you may have to pay a connection charge but we'll let you know when you order. There is usually a £70 fee for activating an existing line that is provided by BT or another provider, and a £140 fee for installing a new line.


Hope this helps.

Note that they maybe a delay in new line installs, as Openreach are only starting to visit customer properties folllwing COVID-19 restrictions.

Kind Regards
CJT80
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Beginner
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Message 3 of 7

Re: New BT lne into anextension to an existing property

Thanks for the info CJT80.

Do you have a contact website or email I can contact to make the application?

Thanks.

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Recognised Expert
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Message 4 of 7

Re: New BT lne into anextension to an existing property

Ring 150

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Beginner
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Message 5 of 7

Re: New BT lne into anextension to an existing property

Thanks

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Expert
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Message 6 of 7

Re: New BT lne into anextension to an existing property


@RefurbItwrote:

Thanks for the info CJT80.

Do you have a contact website or email I can contact to make the application?

Thanks.


@RefurbIt 

You can order here

Kind Regards
CJT80
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Beginner
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Message 7 of 7

Re: New BT lne into anextension to an existing property

Thanks

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