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Message 21 of 247

Re: New Digital Voice home phone service on BT

@tarbat another provider offer digital voice now you can use any phone with their digital voice.

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Aspiring Expert
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Message 22 of 247

Re: New Digital Voice home phone service on BT

Do these new BT digital home phones, that you need to use, comply to some sort of standard? So if you don’t like the BT digital phone, you’ll be able to buy an alternative with the features you need? Or are you tied to only using a BT digital phone to get the HD audio and new features?

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Message 23 of 247

Re: New Digital Voice home phone service on BT

I have no idea @tarbat, my guess would be that you'd need to use BT handsets initially and at some point in the future other makes will be available. Having said that, with pay TV you don't have a choice of STB in terms of manufacturer.

Unless somebody else knows you'd be better off asking BT, although I would think that it's too early for call centre staff to have that level of information.

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Message 24 of 247

Re: New Digital Voice home phone service on BT

Only BT Digital Handsets will connect by wi-fi to the BT Smart Hub if you have fibre.  There is no physical connection between the two.  Without saying too much, the sound quality is superb and the phone and included features are impressive.  I think that it is currently very much work in progress at the moment but it will become the norm.  There are specialist teams in the UK dealing with it presently.

 

 

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Message 25 of 247

Re: New Digital Voice home phone service on BT

I live in a fairly large stone-built house where WiFi struggles, so I have 4 telephone extensions and most of the house ethernetted.  How will that work when Fibre World starts?

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Message 26 of 247

Re: New Digital Voice home phone service on BT

Digital Voice can only be an option for the foreseeable future I would have thought @gspearson, presumably efforts will be made to improve wifi coverage as well.

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Message 27 of 247

Re: New Digital Voice home phone service on BT


@gspearson wrote:

I live in a fairly large stone-built house where WiFi struggles, so I have 4 telephone extensions and most of the house ethernetted.  How will that work when Fibre World starts?


Where does it say that its WiFi, when the SH2 has a DECT base station inside?

See http://bt.custhelp.com/app/answers/detail/a_id/51940/~/whats-the-difference-between-the-bt-hubs%3F

Although the frequencies are similar, DECT does tend to penetrate better, owing to its narrower bandwidth. Range can be 10 times greater.

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Message 28 of 247

Re: New Digital Voice home phone service on BT


@Andy005 wrote:

Just out of curiosity, any idea why it was withdrawn?


This reply is in response to a question regarding the old Broadband Talk service, just to avoid confusion.

Here are my personal observations, having used BBT from the day it started.

There were a number of issues, some of which were down to the way that it caused customer confusion.

There was a very favourable tariff,  provided the calls were made over BBT (Broadband Talk).

Unfortunately technical issues caused calls to fallback to the normal landline number, without the customer being aware. As a result, some were running up huge bills without realising it.

There were also electrical issues within the BBT/PSTN changeover circuit which caused loops on the line, and made them very susceptible to line surges from storms.

As more people started using mobile phones, and normal phone tariffs became cheaper, the service was withdrawn.

BT SmartTalk went the same way, although for different reasons, and it was technically inferior to BBT as it did not have any way to guarantee the QOS.

The infrastructure to support Digital Voice calls has been in place for a long time, and BT Business users are using it via a Cloud Voice network, which enables them to relocate, and keep the same phone number.

In the long tern, its going to eventually replace the aged BT exchanges, with their number portability issues, so in theory, you could have the same phone number, even if you moved to a different part of the UK.

Watch this space.

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Message 29 of 247

Re: New Digital Voice home phone service on BT

My handsets connect via the WPS button @Keith_Beddoe which is why I assumed they used wifi.

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Message 30 of 247

Re: New Digital Voice home phone service on BT

If you check the handset and also the SH2 phone umber you will see it mentions dect 



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