I need a new line to an outbuilding in a rural area. Farmhouse has an underground phone line and I can’t believe the £70 or so connection charge will cover cost of excavation etc. Sure it must be surveyed to calculate cost but can’t find anyone in BT that can help!
It seems to be the case that they raise an order using the main property address ( it's debatable that they realise, as you do , that the order will fail when the engineer turns up and finds the building cannot be served without some 'work' ) ..if you are lucky the engineer will arrange for a survey officer/planner to get involved, then depending on what is agreed ( like if you agree to dig in a cable yourself of want OR or their contractor to do it ) the construction costs are submitted for you to either accept or refuse , I believe they now require a deposit before a survey , something that in the past , wasn't needed.
As its not a residential dwelling ( as registered with the Post Office) there is no universal service obligation (USO) so the total cost of provision is quoted , the first £3000 isn't covered as it would be if it was a USO property