Moved into a house with an extension. When we checked the phone line was a cable service from Virgin Media delivered through their dedicated cable.
We are looking to have a phone line installed to deliver phone and broadband services. However we cannot find a connection box on the outside of the house and their is nothing inside the property to connect a phone too.
we believe that the extension has been built over the existiing line feed into the property and that the wires were pulled back through to the edge of the property Somewhere.
It appears that the services for phonelines are underground but have no idea where they connect from the road.
Would pulling a new line through from the road be covered by the standard charge?
If the previous home owner built the extension over where the lead in for the telephone service enters the house then you would need a planner/survey officer out from Openreach to check where the new feed would have to go and they would cost up how much it would be.