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drb1966
Aspiring Contributor
3,639 Views
Message 1 of 15

No Caller Display

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My caller display disappeared in December. Despite numerous email's,(I had done all the tests), and the help desk telling me that the service had been removed.Also that is will be back on in 24 to 48 hours.

 

Also the email's and checks that the fault is now closed as it is working,(although it has not). The last check was the service would be back on the 22nd Jan 2014. Caller display still not on.

 

I have done the *hash234Hash but still receive the "service unavailable" message.

 

Help!!!

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14 REPLIES 14
Distinguished Sage
Distinguished Sage
3,634 Views
Message 2 of 15

Re: No Caller Display

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Its now become a chargeable service, so you need to see if its still enabled on MyBT.

You can look at your current services on this link.

Change/Cancel your calling features to avoid extra charges

 

If you do not want to make any changes, you just click "cancel"

 

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drb1966
Aspiring Contributor
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Message 3 of 15

Re: No Caller Display

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Well,this is the 3rd time I have "placed an order" due to the service taken away.I shall wait and see. My fault report states the problem should of been fixed on the 23/1/2014. The fault is still open though.

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drb1966
Aspiring Contributor
3,566 Views
Message 4 of 15

Re: No Caller Display

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The update on the fault site still states a date of 23rd January. I have written to the complaints department too. However the service is still not there.

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drb1966
Aspiring Contributor
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Message 5 of 15

Re: No Caller Display

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Recieved a call from customer services 2nd Feb 2014 to inform me the callers display was re-installed. Informed customer services it still was not. I then attempted the  "* Hash 234 Hash". "Service unavailable" was receiived.

 

I must say...the current customer service thus far is terrible....no updates..no emails....

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drb1966
Aspiring Contributor
3,489 Views
Message 6 of 15

Re: No Caller Display

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I wrote another letter to the complaints department. The service is/has yet to be reinstated....AGAIN! Please..somebody!....Help!

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Moderator
Moderator
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Message 7 of 15

Re: No Caller Display

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Hi drb1966,

 

Welcome to the community and thanks for posting!

 

I'm sorry for the delay getting you set up again on Caller display.  I'm happy to help get things sorted from here.  Click on my username and under the "about me" section you'll see the link to get in touch with us.

 

Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.

 

Thanks a million,

 

Robbie

Community ModeratorRobbieMac
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drb1966
Aspiring Contributor
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Message 8 of 15

Re: No Caller Display

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Many thanks Robbie for your reply have performed as instructed and await reinstatement ASAP?

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Jones01656
Beginner
3,436 Views
Message 9 of 15

Re: No Caller Display

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I would be interested to know what happened, as we are experiencing exactly the same issues. 

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Distinguished Sage
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Message 10 of 15

Re: No Caller Display

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many posters never return after their problems are resolved
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