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Beginner
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Message 1 of 7

No Dial tone

Hi we have no dial tone so no phone or broadband. Daughter has uni assignment. Engineer booked for next week. Running out of data. Are there any solutions? 

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: No Dial tone

Did you check there was no dial tone from test socket in case problem is master socket faceplate?



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Beginner
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Message 3 of 7

Re: No Dial tone

Yes we did
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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: No Dial tone


@Ynw wrote:

Hi we have no dial tone so no phone or broadband. Daughter has uni assignment. Engineer booked for next week. Running out of data. Are there any solutions? 


Are you a BT Retail customer?

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Beginner
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Message 5 of 7

Re: No Dial tone

Yes

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Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: No Dial tone


@Ynw wrote:

Yes


In that case all you can do is to ring 0800 800 151 and report the problem.

It worth checking the status first.

https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a number of different factors such as damage by third parties to the network causing cable damage.

Frogmore - 01548 (estimated clear date 28/04/2020)

Faddiley - 01270 (estimated clear date 28/04/2020)

Trebetherick - 01208 (estimated clear date 28/04/2020)

Dolwen - 01271 (estimated clear date 28/04/2020)

Chingford - 020 (estimated clear date 28/04/2020)

Antrim - 028 (estimated clear date 27/04/2020)

Aberchirder - 01466 (estimated clear date 27/04/2020)

Shenley Church End - 01908 (estimated clear date 27/04/2020)

Bardney - 01526 (estimated clear date 27/04/2020)

Heaton Moor - 0161 (estimated clear date 27/04/2020)

Welton - 01673 (estimated clear date 27/04/2020)

Waterhouses - 01538 (estimated clear date 24/04/2020)

Standon Rock - 01782 (estimated clear date 24/04/2020)

Llanarmon-Yn-Ial - 01824 (estimated clear date 24/04/2020)

Castlewellan - 028 (estimated clear date 24/04/2020)

Minehead - 01643 (estimated clear date 24/04/2020)

Belper - 01773 (estimated clear date 24/04/2020)

Armathwaite - 01697 (estimated clear date 24/04/2020)

Bangor (North Wales) - 01248 (estimated clear date 24/04/2020)

Betchworth - 01737 (estimated clear date 24/04/2020)

Hounslow - 020 (estimated clear date 24/04/2020)

Caston - 01953 (estimated clear date 24/04/2020)

Ponders End - 020 (estimated clear date 24/04/2020)

Fownhope - 01432 (estimated clear date 23/04/2020)

Donaghmore - 028 (estimated clear date 23/04/2020)

Aeron - 01570 (estimated clear date 23/04/2020)

Ettington - 01789 (estimated clear date 23/04/2020)

Leven - 01333 (estimated clear date 23/04/2020)

Pickmere - 01565 (estimated clear date 23/04/2020)

Please continue to visit this page for further updates.

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Beginner
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Message 7 of 7

Re: No Dial tone

Thank you. I had reported fault just had fingers crossed there maybe a solution 

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