No More BT Landline?

[JLes]

Recently upgraded to BT Broadband Fibre 2 and provided with a new Smart Hub 2.  However, I have discovered that we no longer seem to have access to our landline which is just dead.  On checking the Smart Hub Manager it shows that the phone is not configured. I am wondering if anyone else has the same issue and if so is there a way round this.   I appreciate most people use mobiles these days but still need access to a landline in case of emergency.  I should confirm that our calls are with BT and the handsets are BT Graphite 2100.

[Keith_Beddoe · Accepted solution]

@JLes 

Is your phone plugged directly into your normal phone socket on the wall, possibly via a microfilter?

You would not use the phone socket on the smart hub 2, as that is only for Digital Voice customers.

Is it a direct fibre connection that you have, and if you still have the old copper telephone pair, then your phone line will still be on that.

[JLes]

Many thanks for that Keith. Much appreciated.