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Don311
Aspiring Contributor
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Message 1 of 19

No caller display.....12 calls , 4 orders , 2 months.....

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Is there anyone here who may be able to help. . . First time poster...
My wife and I have been with bt for over ten years and never had a problem. We moved house in November and moved our services (telephone and broadband ) to the new address. Everything was great with the exception of having no caller display.
As the subject header says....2 months down the line and a dozen calls plus and still nothing except apologies and then assurances that it will be activated within 24 - 48 hours.
....currently in the queue to speak to yet another advisor.....
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Distinguished Sage
Distinguished Sage
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Message 2 of 19

Re: No caller display.....12 calls , 4 orders , 2 months.....

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Don311
Aspiring Contributor
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Message 3 of 19

Re: No caller display.....12 calls , 4 orders , 2 months.....

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Thank you so much.
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Moderator
Moderator
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Message 4 of 19

Re: No caller display.....12 calls , 4 orders , 2 months.....

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@Don311 Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to get the issue with your caller display looked into. You can find the link by clicking on my username.

Thanks

Neil

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Don311
Aspiring Contributor
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Message 5 of 19

Re: No caller display.....12 calls , 4 orders , 2 months.....

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Thank you.
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Distinguished Guru
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Message 6 of 19

Re: No caller display.....12 calls , 4 orders , 2 months.....

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What announcement do you get if you dial *#234#
(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
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Don311
Aspiring Contributor
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Message 7 of 19

Re: No caller display.....12 calls , 4 orders , 2 months.....

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Hey.. I get the service is not available message. 😣
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Distinguished Sage
Distinguished Sage
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Message 8 of 19

Re: No caller display.....12 calls , 4 orders , 2 months.....

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Did you actually request it as part of your order, its not automatic?

 

You can request it via this link.

https://www.productsandservices.bt.com/consumerOrders/control/orderproduct?productId=CON-27455&produ...

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Don311
Aspiring Contributor
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Message 9 of 19

Re: No caller display.....12 calls , 4 orders , 2 months.....

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We didn't request it initially as it was part of our existing services...when we realised it wasn't there we have been requesting it over and over. We have received letters saying thank you for your order , the most recent of which we still have .
When I have queried why the service was not activated I was told that there was no such order placed ????
Again last night I spoke to another chap who told me there have been no orders placed at all since we moved home. I told him he was incorrect as we have the letter. He then denied that this could be .....etc.
Then apologised for it not being done and said it would be activated within 24 hours.
As of this minute.....still no caller display. 🤔😧
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Don311
Aspiring Contributor
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Message 10 of 19

Re: No caller display.....12 calls , 4 orders , 2 months.....

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Thanks Keith.
I requested it via the link.
Now I wait and see....fingers crossed.
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