Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
@Don311 Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to get the issue with your caller display looked into. You can find the link by clicking on my username.
Did you actually request it as part of your order, its not automatic?
You can request it via this link.