Hi my Wife set up a divert facility from our landline to my mobile two days ago.
Yesterday we noticed that there is no dial tone although people can ring in and successfully get diverted to my mobile. We also have no problems with the internet.
The phone is a Cocero 1400.
I have tried power cycling and leaving it all unplugged for a while. I have taken the phone leads out and in.
I wll appreciate some advice.
Hi, thanks for replying. I have no tone at all. As mentioned the calls are still being diverted to my mobile.
I have run the BT fault test and initially it said the fault appeared to be at the exchange but they would now like to make an appointment to come to the address. It said there will be a charge of £129.99 if the problem is mym equipment but no one from BT have tried to help me yet so this seems to be jumping a few bases.
Any suggestions as to what to do next? I am about to try a corded phone tonight...