PS I did try to do a line test from BT website but said couldn't as no fault registered.
If you have plugged direct into the test socket, that is as much as you can do. Providing you are certain that the cordless works ok. Maybe borrow a phone from a neighbour.
If you are happy you have done all this give faults a call on 0800 800 151, you would only be charged for the visit if the fault was on your equipment or if you have damaged the cable within the boundry of your property
Hi, they are brand new phones, I initially thought it was my phones that were broken as I'd had them ages, so replaced them and still have the problem.
Will try and borrow neighbours phone to double check.
I am afraid it is not BT's fault that your mobile phone provider charges for freephone numbers.
There is a 0330 number that BT use for fault reporting that although not free can be part of inclusive minutes.
You can call them on 03301234151
Getting a bit confusing this coz there are now 2 complaints on my original request!