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LibertyBelle
Aspiring Contributor
506 Views
Message 1 of 23

No engineer available for over 24 hours. May need to call emergency services for lifesaving help.

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I cannot make outgoing calls.  Keep getting message to try again.  Have tried master socket and two other sockets with three wired telephones.  Went to online help.  Explained that my husband is 82  with very serious heart and lung problems.  If he needs immediate medical life-saving help I cannot use the landline. I am in my 70's and disabled.  Mobile reception not reliable.  Need land line fixed straight away.  We are isolated without telephone. Earliest appointment for engineer is over 24 hours away - tomorrow afternoon between 13.00 and 18.00. Engineer booked for then, but what do I do if my husband needs help before then!!!!!   

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LibertyBelle
Aspiring Contributor
486 Views
Message 2 of 23

Unable to make 999 calls in a medical emergency

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No engineer available for over 24 hours. May need to call emergency services for lifesaving help.

I cannot make outgoing calls.  Keep getting message to try again.  Have tried master socket and two other sockets with three wired telephones.  Went to online help.  Explained that my husband is 82 with very serious heart and lung problems.  If he needs immediate medical life-saving help I cannot use the landline to call for help as it does not work. I am in my 70's and disabled.  Mobile reception not reliable.  Need land line fixed straight away.  We are isolated without telephone. Earliest appointment for engineer is over 24 hours away - tomorrow afternoon between 13.00 and 18.00. Engineer booked for then.  If I telephone 999 for assistance the ambulance service treats my husband's condition as a priority.  ONLY I CANNOT CALL 999.  I posted this originally over three hours ago.  No-one from BT has responded.  Has no-one from BT the guts to respond to me and tell me why we have to wait over 24 hours for an engineer.  My husband served his country as an Officer in the Royal Air Force and now BT treats him like this.  Shame on you, BT. 

 
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Distinguished Sage
Distinguished Sage
452 Views
Message 3 of 23

Re: Unable to make 999 calls in a medical emergency

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Welcome to this forum.
This is a customer to customer forum only,

Your posting here does not go to BT Retail who moderate this forum.

Its Openreach that do the repairs, and unless you are registered as a priority customer, you would have been given the earliest repair appointment time.

Plese see http://bt.custhelp.com/app/answers/detail/a_id/31633/~/i-rely-on-my-telephone-and-need-it-repaired-u...

 

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Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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LibertyBelle
Aspiring Contributor
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Message 4 of 23

Re: Unable to make 999 calls in a medical emergency

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Thank you.  How do we register as a priority customer.  I was not told about this when I went to the help pages and said that we need the telephone because of medical emergencies.

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Distinguished Sage
Distinguished Sage
441 Views
Message 5 of 23

Re: Unable to make 999 calls in a medical emergency

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@LibertyBelle wrote:

Thank you.  How do we register as a priority customer.  I was not told about this when I went to the help pages and said that we need the telephone because of medical emergencies.


Its on the link I posted on my last post.

https://btplc.com/Inclusion/HelpAndSupport/DocumentsandDownloads/Communicationchoices/FreePriorityFa...

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Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

LibertyBelle
Aspiring Contributor
435 Views
Message 6 of 23

Re: Unable to make 999 calls in a medical emergency

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Thank you very much.  Have just had a look at it and will apply .  Pity the person who was answering my queries on the report a fault section did not mention it.  Thanks again.

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LibertyBelle
Aspiring Contributor
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Message 7 of 23

Re: Unable to make 999 calls in a medical emergency

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Used the link you gave and read the document.  The application form for the Free Priority Repair Scheme comes with the  printed  version of the booklet.  To  get the booklet call 0800 800 150.  But I cannot make outgoing calls on the landline. Or get a copy from the website - but when you go to the section for the Booklet - Sorry this service is not available at the moment.  Managed eventually to call that number on my mobile and as reception is unreliable the operator  called me back on the landline which will work with incoming calls.  The operator was unable to access the site as well so cannot send me the booklet and application form.   Wonderful, wonderful BT.  Thanks for your help, anyway. 

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Distinguished Sage
Distinguished Sage
382 Views
Message 8 of 23

Re: Unable to make 999 calls in a medical emergency

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Its odd that you can get incoming calls but cannot make outgoing ones, as its the same pair of wires. Have you tried a different phone?

If you have tried a different phone, and it still does not work, then is probably a fault within the telephone exchange equipment.

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Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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LibertyBelle
Aspiring Contributor
378 Views
Message 9 of 23

Re: Unable to make 999 calls in a medical emergency

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Have tried the master socket and two other sockets with three different wired  telephones.  Same problem every time.  No outgoing calls, but incoming fine.

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Distinguished Sage
Distinguished Sage
371 Views
Message 10 of 23

Re: Unable to make 999 calls in a medical emergency

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Then I would suspect its a fault on the line card in the exchange, that should be quite easy for an Openreach Frames Technician to fix.

I assume you get no dial tone at all on the phone? Or do you get dial tone, but cannot dial out?

This may seem an odd question, but if you do get dial tone, there is an exchange fault that can stop you using a tone phone, but will allow you to call from a phone that has the option to to pulse dialling.

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Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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