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hcd101
Beginner
499 Views
Message 1 of 4

No landline and troubleshooter not working

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My landline is dead and prior to being dead was intermittently faulting after the new hub arrived. I've tried to log it via troubleshooter but it keeps sending me round in circles. Could the problem be an 'open order' that was started in 2011??! Alternatively  a rival telephone company has been digging up half my town and I hope that's not the cause. n.b. my internet broadband works absolutely fine. 

I don't want to call a helpline as with no landline I am reliant on a mobile and I have limited minutes. Can anyone help please?

Thanks

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: No landline and troubleshooter not working

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it is unusual ( not impossible) for broadband to work ok but have no dial tone  have you checked from the test socket to see if you get dial tone there

if still nothing then phone 0800800150 from mobile  should be free and report no dial tone on phone



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hcd101
Beginner
485 Views
Message 3 of 4

Re: No landline and troubleshooter not working

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Thank you, I did not realise it was free 🙂 Got through to someone very quickly who has logged the issue and hopefully it will be resolved very soon

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pompey1898
Recognised Expert
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Message 4 of 4

Re: No landline and troubleshooter not working

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Most, if not all, 0800 numbers are free from landline & mobiles.

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