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gmatkin
Contributor
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Message 1 of 43

No phone for 26 days

We've had no working phone line for 26 days now. BT call centres have given us a range of reasons for this and a long series of promises abou when the line would be fixed - the latest is today - but still our phone doesn't work. There seems little point talking to the call centre.

In these circumstances, can someone please tell me what we should do, and what we can expect from BT?

Gavin Atkin
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42 REPLIES 42
Moderator
Moderator
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Message 2 of 43

Re: No phone for 26 days

Hi Gmatkin

 

Sorry that you have been without service for so long.

 

I can have this investigated for you to get your services back up and running.

 

Send us an email using the contact the mods link in my profile you will see it in the section 'About Me'.

 

Thanks

 

Stuart

Community ModeratorStuartH
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gmatkin
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Message 3 of 43

Re: No phone for 26 days

I've just heard that we're not going to have a working telephone line until the 21st August. On the basis of having heard this many times now, you will perhaps forgive me if I see no reason to believe it...
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Distinguished Sage
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Message 4 of 43

Re: No phone for 26 days

please give the mod team a chance they have a very good reputation of getting problems like this reslved and will also keep you updated on progress and give you a single point of contact in the UK

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gmatkin
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Message 5 of 43

Re: No phone for 26 days

I haven't got the link Stuart mentions - or at least I can't find it on the mobile phone version of the forum. As you will appreciate, my usual computer is out of action. So I'm bit stuck... And no less fed up!
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Distinguished Sage
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Message 6 of 43

Re: No phone for 26 days

the link will be there on the mobile version i will ask the mods if they can try another method to contact
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gmatkin
Contributor
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Message 7 of 43

Re: No phone for 26 days

I asked my phone to give me the desktop version - and there it was.

Please help if you can - this situation is now a bit over the top.
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Moderator
Moderator
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Message 8 of 43

Re: No phone for 26 days

Hi Gmatkin,

 

Sorry you can't see that link in Stuarts profile. I have send to a quick PM.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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gmatkin
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Message 9 of 43

Re: No phone for 26 days

It's now 28 days without a phone service.
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Distinguished Sage
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Message 10 of 43

Re: No phone for 26 days

have you got Paddy's Private Message to you
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