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gmatkin
Contributor
241 Views
Message 11 of 43

Re: No phone for 26 days

Not sure. I have dealt with messages as I have been aware of them, but I'm working with the mobile version of the site, and very iffy mobile internet due to living in the country. Right now, I can't find his message, though I may have replied earlier. If it was the one about 'contact the mods', I did follow that link and send a message. It's difficult here - I don't really know whether this message will get through. 

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gmatkin
Contributor
239 Views
Message 12 of 43

Re: No phone for 26 days

It takes so long to get any sort of message in or out, I'm pretty well tearing my hair...
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gmatkin
Contributor
226 Views
Message 13 of 43

Re: No phone for 26 days

29 days with no phone or Internet...

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debzly
Beginner
211 Views
Message 14 of 43

Re: No phone for 26 days

Hope you get your problems resolved soon.I was without phone line and internet for over 190 days also my lifeline alarm useless, so I have now to deal with all the claim aspects...not looking forward to that!
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gmatkin
Contributor
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Message 15 of 43

Re: No phone for 26 days

How on earth did /that/ happen?
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gmatkin
Contributor
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Message 16 of 43

Re: No phone for 26 days

It's now the end of the 17th August, and we still have not heard anything, let alone anything useful or positive from your moderators.
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Distinguished Sage
188 Views
Message 17 of 43

Re: No phone for 26 days

The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone

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gmatkin
Contributor
181 Views
Message 18 of 43

Re: No phone for 26 days

Here's what they sent me on the 15th August - it will perhaps explain why I thought I might have heard by now...
 
'Thanks for getting in touch.

'We just want you to know that we've got your e-mail. This is an auto response, so you don't need to reply.
Our aim is to get back to you in 24 hrs. But at busier times, it could take us up to 48 hrs.

'Either way, don't worry we'll be in touch. Your reference number is... '
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Moderator
Moderator
173 Views
Message 19 of 43

Re: No phone for 26 days

Hi gmatkin,

 

Thanks for posting. Sorry for the delay in getting back to you. We have your email and will be in touch later today.

 

Cheers

 

David

 

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gmatkin
Contributor
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Message 20 of 43

Re: No phone for 26 days

Day 31 in The House With No Phone and no Internet. Yesterday did bring some communications with BT, and I'm told we may hear more tomorrow. Apparently, parked cars are preventing the engineers from doing the required work.
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