Blimey that is outrageous that you've been forty days without. I'm currently on day seven without service with a fix date of today so I'm currently playing the will they/won't they fix it waiting game. It's the seventh line fault we've had in just under three years now.
Thanks, well as expected an engineer no show, no contact to say they weren't coming or why, no update as to when they are coming or anything, so all in all a continuation of the usual overpriced unprofessional load of tripe standard service level from BT
Well I contacted executive level complaints (the chairmans office I think?) after the twitter team couldn't/wouldn't tell me what's happening, and they are supposed to be contacting me tomorrow to try and sort it out.
Well a gentleman from the chairmans office has been in touch with me three times today to keep me informed of progress and I have also had an engineer visit. He located the fault to a break in an underground cable but could do no more as he only climbs poles and doesn't do work on underground cables. I believe another engineer may have been out to investigate the problem further this afternoon and locate the fault but as of yet it hasn't been resolved. Waiting on an update early next week now from the guy at the chairmans office.
Have to say though that the customer service from the chairmans office is excellent so far, it's about time BT got their act together with customer service and implemented this level of service as standard. It's on a different level to the rubbish BT offer with their Indian call centre.