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Andrew600
Contributor
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Message 11 of 26

Re: No phone line, Openreach awol

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This is getting very tedious and depressing.

It has been marked as fixed yet again.

Would someone please reopen the fault for me, and please get someone to fix the fault tracking page so that I can reopen it myself.

I hope there is a simple explanation for this happening that the engineer due to visit tomorrow will be able to make sense of. 

 

thanks.

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Andrew600
Contributor
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Message 12 of 26

Re: No phone line, Openreach awol

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As I suspected, BT declaring the fault fixed cancelled the engineer due to me tomorrow. 

Someone, either here, or at the Indian call centre who I spoke to earlier has raised a brand new fault which hopefully will stay open.

An engineer has been booked for the 29th by the call centre, by which time the line will have been down for 5.5 weeks. 

I am sick and tired of this shambles, and have more or less given up hope.

Can anyone suggest a course of action to investigate in the event that this doesn't get fixed?

Any ideas will be gratefully received.

 

I still have no idea how the fibre broadband install is likely to go next week. Not well I suspect. 

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Moderator-Retired
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Message 13 of 26

Re: No phone line, Openreach awol

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Hi Andrew600, 

 

Thanks for speaking with me this evening. As advised one of the team will be in touch on Friday to go over the engineer notes. 

 

Thanks,

OlgaC 

Community ModeratorOlga
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Harry_Worth
Aspiring Contributor
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Message 14 of 26

Re: No phone line, Openreach awol

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Hi Andrew,

Your post makes for depressing reading. I am beginning to get a handle on what I'm dealing with re BT/Openreach. Our business line has been down since 16th October. I had assumed we'd be up and running quickly but your posts give me little hope of a quick resolution to this problem. In the meantime our little business is gradually bleeding clients!!

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Andrew600
Contributor
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Message 15 of 26

Re: No phone line, Openreach awol

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Olga, or any of the mods. 

This post is very, very important.

I just dialled our home number. It was answered by someone a mile away from us.

This explains why the fault is being classed as fixed. The line is fine, but it has been connected to the wrong house which has been getting all our calls. They realised their number had changed, but thought it was an emergency measure by Openreach. 

I have all the details of the " new owner" of our line which I won't post here, but can give you if needed.

 

can you please feed this back to Openreach urgently. 

 

Thank you.

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Distinguished Sage
Distinguished Sage
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Message 16 of 26

Re: No phone line, Openreach awol

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You might like to pass that info onto the chat team.

Try a chat with the phone fault team.

https://bt.custhelp.com/app/chat/contact_chat/queue_id/430/c/5627,5628

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Andrew600
Contributor
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Message 17 of 26

Re: No phone line, Openreach awol

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I suppose you are right.

Making them understand what I am saying could be a challenge, but I'll try.

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Distinguished Sage
Distinguished Sage
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Message 18 of 26

Re: No phone line, Openreach awol

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Say you have a crossed line with another person, and give them the address. Due to the distance, I suspect the fault is on the frame in the exchange.

A jumper run to the wrong pair.

Make sure you are not billed for the calls the other person makes. Check your bill.

 

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Andrew600
Contributor
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Message 19 of 26

Re: No phone line, Openreach awol

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Thanks Keith.

The information has got through thanks to Martin(mod)

 

I'll check the bill when this is all sorted. I'm not expecting a problem sorting that out. I told the people with our line not to use there phone. Haha!

 

I think I see a tiny bit of light at the end of the tunnel. 

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Andrew600
Contributor
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Message 20 of 26

Re: No phone line, Openreach awol

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Spoiler
 

The day has arrived and I make no apologies for shouting this.

 

IT IS FIXED!!  

 

An Openreach engineer went an extra mile to sort out a jumble of wiring in our cabinet, and I can't thank him enough.

 

Many thanks to the mods, and Martin in particular, for keeping me informed and sane throughout the 5.5 week marathon.

You guys are a lifeline.

 

Thank you.

 

As soon as I have sorted the amendments needed to the bill I will mark this as solved.

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