I have done but not had a reply - surprise surprise my requests keep falling on deaf ears. I was promised a connection and broadband 100% guaranteed by midnight friday but as usual nothing at all - so my next port of call is openreach direct and ofcom
The forum mods normally reply within 3/5 working days after you have contacted them via their contact form They will contact you personally by email or phone.
Still no phone line and heard nothing from the forum-which seems like a fairly useless forum.Had another 2 openreach jokers this morning tell me theres no phone line which is the same thing one of them told me 2 weeks ago - total utter shambles
I can see that you have been dealing with my team colleague Laura and that she was speaking to you yesterday. I am sorry that your order has been delayed, I will ask Laura to get in touch with you tomorrow.
6th May - I now have a temporary phone line but still no broadband - but the invoices still keep coming. Absolute fiasco worst customer service I've ever seen
I'm sorry it's taking so long to get both your services fully up and running. I can see that the complaint is being dealt with now by our executive level complaints team and your case handler has it scheduled in to give you a shout again tomorrow.
