We’ve offered to help you on your original thread so please get in touch.
I can help you as well. Please use the ‘contact us’ link in my profile to send me over your details and we’ll take it from there.
I have done but not had a reply - surprise surprise my requests keep falling on deaf ears. I was promised a connection and broadband 100% guaranteed by midnight friday but as usual nothing at all - so my next port of call is openreach direct and ofcom
Still no phone line and heard nothing from the forum-which seems like a fairly useless forum.Had another 2 openreach jokers this morning tell me theres no phone line which is the same thing one of them told me 2 weeks ago - total utter shambles
I can see that you have been dealing with my team colleague Laura and that she was speaking to you yesterday. I am sorry that your order has been delayed, I will ask Laura to get in touch with you tomorrow.
6th May - I now have a temporary phone line but still no broadband - but the invoices still keep coming. Absolute fiasco worst customer service I've ever seen
I'm sorry it's taking so long to get both your services fully up and running. I can see that the complaint is being dealt with now by our executive level complaints team and your case handler has it scheduled in to give you a shout again tomorrow.
All the best,
June 5th and still waiting for my broadband but just had a bill for cancelling my service mid contract - priceless!