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Madmonk56
Newbie
179 Views
Message 1 of 9

No phone or broadband

Please can somebody help.

I have no broadband or phone. I have a dialling tone and when you phone the home number from another phone it rings but the handset doesn't. If you use the house phone you can dial a number and it will ring once then nothing.

My broadband is just flashing purple. I have factory reset, turned on and off but still purple. 

Have been told no fault on line and I have to wait till engineer comes out Monday. I pay for broadband plus but this seems a waste of time.

Any help would be gratefull

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8 REPLIES
Distinguished Sage
Distinguished Sage
166 Views
Message 2 of 9

Re: No phone or broadband

have you tried using the test socket with a filter to see if that helps?  

have you checked service in your area for problems   https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31



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Distinguished Sage
Distinguished Sage
164 Views
Message 3 of 9

Re: No phone or broadband

If you dial 17070, does the number that is read out, match your home phone number?

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Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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Madmonk56
Newbie
149 Views
Message 4 of 9

Re: No phone or broadband

Hi there

No nothing like it

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Madmonk56
Newbie
145 Views
Message 5 of 9

Re: No phone or broadband

Have no filter and my broadband extension cable is hardwired into the main by box

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Distinguished Sage
Distinguished Sage
132 Views
Message 6 of 9

Re: No phone or broadband

if phone number on quiet line test is not yours then report a phone fault to 151

using the test socket eliminates all your internal wiring and can help you avoid the oprnreach callout fee of £85



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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Distinguished Sage
Distinguished Sage
127 Views
Message 7 of 9

Re: No phone or broadband


@Madmonk56 wrote:

Hi there

No nothing like it


Then you have a crossed line and somebody else will be using your line to make phone calls, so please check your phone bill, and tell BT about any calls you did not make.

If you can also tell BT what the number is on your line at the moment, then it would help to identify where the problem is.

-----------------------------------------------------------------------------------

Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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Madmonk56
Newbie
119 Views
Message 8 of 9

Re: No phone or broadband

Brilliant

 

Thank you I have noted the number down. Cannot report it at the moment due to there system down lol

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Moderator
Moderator
90 Views
Message 9 of 9

Re: No phone or broadband

Hi @Madmonk56,

Welcome to the Community and thanks for your post.

Strange issue!  Sorry for the problems you've been having.  If you are having problems getting this reported we can help from here.  The thing is, it can take us a few days to get round to picking up your case so have a go with that number tomorrow and if you're not getting anywhere you know where to find us Smiley Happy

Cheers,

Robbie

Community ModeratorRobbieMac
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