Can anybody offer any advice on the way forward?
BT Retail diverts when there is a fault, are free, so you should not be charged.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the forum and thanks for your post!
Sorry that your services have developed a fault and for the length of time that this has been ongoing. Can you send us over your details so that we can check what's causing the hold up.
Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.
Thanks, I thought that too. Moderator has posted so will get in touch now.
Have had no response from the Moderators yet after sending the required information. Is there any further update on my situation?
We are now on the 29th September and still no joy from BT. More reassurances and a call telling me I had my service back! NOT THE CASE! I was assured the jointing engineer would do his job today and I would be back online but yet again we have been let down. Robbie Mac can you move this further ahead for me?
Thanks in advance