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Jack310160
Beginner
353 Views
Message 11 of 21

Re: No phone service since Thursday evening VOL012-92**********

Yes thanks John that is a good point

 

Day 6 - received a text from BT saying they are dealing with the fault as a priority and should repsond in the next 24 hours which takes us to Day 7 and doesnt give me any hope of anything other than an update if I am lucky.

 

A lady from BT called me last night and said there is a lot of red tape they have to go through, risk assesments etc, another van appeared and disappeared yesterday,  no doubt carrying out a smalll part of what is required. 

 

Anyone with BT Shares this is where your profit is going, something to think about when you next look at the dividends they are paying out.

 

 

 

 

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Distinguished Sage
344 Views
Message 12 of 21

Re: No phone service since Thursday evening VOL012-92**********

The network is owned and maintained by Openreach BT retail your provider have no control over the time taken to carry out repairs Openreach try to investigate all faults within 3 working days unfortunately replacing poles can be involved as road and pavement closure orders may be needed and this involves the local authority
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Distinguished Sage
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Message 13 of 21

Re: No phone service since Thursday evening VOL012-92**********

looking at the time you have been waiting the fault would have not gone on to the Openreach system until Friday the weekend is not counted as working days so that actual time is currently only 3 days which is within their time scale
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Jack310160
Beginner
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Message 14 of 21

Re: No phone service since Thursday evening VOL012-92**********

Service providers working 5 days a week is out of the dark ages.  This country operates on a 7 day a week basis these days, at least 80% of it does, therefore service providers also need to assess their understanding of the word service.

 

You are incorrect at the point that it reached Openreach as an Openreach engineer rang me on Thusday evening to tell me that my call was the second on this problem and that it had already been opened with them earlier in the day.  They also attended in the first instance on Thursday early evening to ensure the lines were secure.

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Distinguished Sage
333 Views
Message 15 of 21

Re: No phone service since Thursday evening VOL012-92**********

Openreach do not deal directly with the public only service providers as this link shows http://www.expect.openreach.co.uk/ residential faults are expected to be investigated within 3 working days excluding weekend Business line users are offered faster response times as they pay extra for rapid response services
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Jack310160
Beginner
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Message 16 of 21

Re: No phone service since Thursday evening VOL012-92**********

Other Open Reach official out this morning to take another look at the pole !!  That is the 5th visit but must be another box ticked !

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Jack310160
Beginner
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Message 17 of 21

Re: No phone service since Thursday evening VOL012-92**********

Mr Moderator,

 

When we mark a post solved, what exactly does this mean and who marks it

 

How is this resolved

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Distinguished Sage
Distinguished Sage
322 Views
Message 18 of 21

Re: No phone service since Thursday evening VOL012-92**********

only the post originatoer or a mod can mark the post solved  as yours is not solved

 

go to message 6 then options and unmark as solved



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Jack310160
Beginner
317 Views
Message 19 of 21

Re: No phone service since Thursday evening VOL012-92**********

Thanks, done

 

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Jack310160
Beginner
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Message 20 of 21

Re: No phone service since Thursday evening VOL012-92**********

Latest update....date for new pole now June 24th, that will make it 13 days without a care line, (9 workings day) and only now are they assessing if they can put a temporary solution in, I wish I worked for such a competent company !

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