Yes thanks John that is a good point
Day 6 - received a text from BT saying they are dealing with the fault as a priority and should repsond in the next 24 hours which takes us to Day 7 and doesnt give me any hope of anything other than an update if I am lucky.
A lady from BT called me last night and said there is a lot of red tape they have to go through, risk assesments etc, another van appeared and disappeared yesterday, no doubt carrying out a smalll part of what is required.
Anyone with BT Shares this is where your profit is going, something to think about when you next look at the dividends they are paying out.
Service providers working 5 days a week is out of the dark ages. This country operates on a 7 day a week basis these days, at least 80% of it does, therefore service providers also need to assess their understanding of the word service.
You are incorrect at the point that it reached Openreach as an Openreach engineer rang me on Thusday evening to tell me that my call was the second on this problem and that it had already been opened with them earlier in the day. They also attended in the first instance on Thursday early evening to ensure the lines were secure.
Other Open Reach official out this morning to take another look at the pole !! That is the 5th visit but must be another box ticked !
When we mark a post solved, what exactly does this mean and who marks it
How is this resolved
only the post originatoer or a mod can mark the post solved as yours is not solved
go to message 6 then options and unmark as solved
Latest update....date for new pole now June 24th, that will make it 13 days without a care line, (9 workings day) and only now are they assessing if they can put a temporary solution in, I wish I worked for such a competent company !