Thanks for the post and welcome to the forum. Really sorry that you have been left without telephone service over the holiday period. I am happy to chase this up for you.
Can you please drop me an email. You will find my contact link under the 'about me' section on my profile, just click on my username (SeanD). Please include you BT account details and link to this thread.
So still no phone and absolutly no contact back from moderator or bt india! have just called them and they are going to call back after speaking to open reach lets see!!!!!!!
How can we be held like this with no where to go and nothing can be done bt should loose the monopoly on the phones this is discusting!!!!!
The moderators will normally reply within 4-5 working days.
BT are only a service provider, its Openreach that do the provision and repairs.