Welcome to the forum. I'm asking the moderators to look into this for you and they will post contact info here later this morning.
Hi PaulSimmonds and welcome.
I'm sorry there's been a delay in getting the line connected. I'll be happy to lend a hand and get this sorted for you. Can you please send over the details, including any order references you have? You'll get the contact link in my profile.
Have you just moved into the property?
Could the previous occupiers have removed it?
There was a line as it was a commercial property but that was about 5 years ago but it was taken out
Then Openreach will have to re-provide the line. With luck, it should only cost you about £130.