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Have tried this 4times and been assured it has been sorted !! Not so getting very frustrated with constant promises from bt
Welcome to the community and thanks for your post! I have moved your post to start your own thread as the thread you originally posted on was quite old and was already marked as solved.
Can you have a word with our >> Billing Live Chat Team << to see if they can help and remove the "withheld" marker from your service? Feel free to keep me posted on here how you get on.