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glenm32
Beginner
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Message 1 of 5

Number does not exist

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So all of a sudden I am unable to receive calls from anyone outside of my exchange.

My mother in-law can call and she runs through the same exchange. Mobiles and other exchanges get s message to check the number and try again.

First engineer came out, confirmed it was not my property (I could have told them that). He went away, changed my exchange equipment and called a help desk who said that sky are blocking my number. I called sky who said they gave the number to BT 15 months ago and nothing has changed.

I spoke to BT who then said they need to raise an open reach fault again and an engineer will visit today. No engineer arrived. So I called BombayTelecoms who spoke to another team. The engineer didn't come out because he read the last engineers notes and agreed that it's not my property. That's were his investigation ended.

An engineer has been booked again for Friday. So that's 3 engineers in 10 days. At £150 a day it costs me to have unpaid leave from work I am more than a little fed up.

Can anyone help.
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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Number does not exist

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A visit is not going to help, as its a routing issue.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 5

Re: Number does not exist

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Hi glenm32,

 

I am sorry to hear that you are having problems receiving calls. I'll be able to take a look at this for you. Send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Distinguished Guru
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Message 4 of 5

Re: Number does not exist

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have you recently transfered your phone service either to BT or from BT?
(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
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glenm32
Beginner
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Message 5 of 5

Re: Number does not exist

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Hi,

No, I have been with BT for 15months.

I had a call from the Belfast call centre this evening and it appears to be working all of a sudden. The nice chap has arranged for a follow up call tomorrow to check things are still working. Unfortunatly he has no idea why it seems to have burst into life this evening.
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