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Beginner
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Message 1 of 20

ORDI REQUEST

Can anyone help me in finding out how to request an ORDI, have lived in same house and had same phone number for last 23 years but only found out today they dont match ... need to sort out.

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Distinguished Sage
Distinguished Sage
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Message 2 of 20

Re: ORDI REQUEST

@RUISGARRY 

Are you a BT Retail customer?

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Beginner
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Message 3 of 20

Re: ORDI REQUEST

No I am a private home owner.

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Distinguished Sage
Distinguished Sage
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Message 4 of 20

Re: ORDI REQUEST


@RUISGARRY wrote:

No I am a private home owner.


Who supplies you phone service?

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Beginner
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Message 5 of 20

Re: ORDI REQUEST

BT for the last 23 years to same address.
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Distinguished Sage
Distinguished Sage
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Message 6 of 20

Re: ORDI REQUEST


@RUISGARRY wrote:
BT for the last 23 years to same address.

What is the problem, is your address recorded incorrectly, as all an ORDI request does is to correct any errors with your address as recorded on the Openreach database?

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Beginner
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Message 7 of 20

Re: ORDI REQUEST

Hi Keith Yes address is recorded incorrectly
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Distinguished Sage
Distinguished Sage
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Message 8 of 20

Re: ORDI REQUEST

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Beginner
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Message 9 of 20

Re: ORDI REQUEST

Thank you very much Keith, will await their assistance.
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Distinguished Sage
Distinguished Sage
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Message 10 of 20

Re: ORDI REQUEST

Is your address correct on the Royal Mail database

how did you find out your address is incorrect on openreach database



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