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sean4842
Aspiring Contributor
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Message 1 of 6

Old Broadband Talk Account

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Hi, I tried to get BT to delete an old Broadband  talk account today, firstly they told me they had never heard of it and then they couldnt delete it.

How can I get this account deleted?

Sean

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Old Broadband Talk Account

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broadband Talk ceased in december 2016



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sean4842
Aspiring Contributor
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Message 3 of 6

Re: Old Broadband Talk Account

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Yes I know that but the account still shows in MY BT account and want it removed.
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Moderator
Moderator
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Message 4 of 6

Re: Old Broadband Talk Account

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Hi @sean4842,

It's good to see you back on the Community and thank you for posting.

I'm sorry you haven't been able to get that old account removed from your MY BT. This is something I'll be able to help you with.

I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

Community ModeratorPaddyB
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Moderator
Moderator
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Message 5 of 6

Re: Old Broadband Talk Account

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Hi @sean4842 

Thanks for taking the time to send us over your details.

I am pleased to have been able to help remove the old account from your MyBT account.  As agreed I'll go ahead and close things off from here.

Cheers,

Robbie

Community ModeratorRobbieMac
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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sean4842
Aspiring Contributor
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Message 6 of 6

Re: Old Broadband Talk Account

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Many thanks for removing the old account

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