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Message 1 of 7

On 8th March my 87 year old father's line went dead & BT still don't know when it will be fixed!!

On 8th March my 87 year old father's line went dead & BT still can't tell me what the problem is or when it will be fixed.

 

I am disgusted with this lack of response and unprofessional behaviour towards a man of my father age.

 

The best they can do is make an estimate of 19th March.

 

All of our neighbors phones work.

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6 REPLIES 6
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: On 8th March my 87 year old father's line went dead & BT still don't know when it will be fi

this is a customer help customer forum and only bt employees are forum mods   your post do not go to bt.

 

contact mods for help 

contact mods



can take up to 3 working days for mods to contact you

is you father registered here  http://www.bt.com/includingyou/assets/downloads/FreePriorityFaultRepair.pdf

 

I have flagged to mods



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Moderator
Moderator
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Message 3 of 7

Re: On 8th March my 87 year old father's line went dead & BT still don't know when it will be fi

Hi unimpressedwithbrit,

Welcome to the forum and thanks for posting. I’m sorry your dads line is down. I’ll be happy to take a look for you if you wish. Drop me an email, imjolly has posted the link (thanks IMJ) and we’ll take it from there.

Cheers

David
Community ModeratorDaveM
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: On 8th March my 87 year old father's line went dead & BT still don't know when it will be fi

great response time DavidMSmiley Happy



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Message 5 of 7

Re: On 8th March my 87 year old father's line went dead & BT still don't know when it will be fi

To be clear after a brief PM conversation I've been told to post the details of the problem to:

 

http://bt.custhelp.com/app/contact_email/c/4951

 

which was done at 15:15 GMT today 15/3/2013.

 

It remian to be seen if this will result any any positive action from BT or if it will be simply another layer of Kafkaesque BT bureaucracy.

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Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: On 8th March my 87 year old father's line went dead & BT still don't know when it will be fi

if you read other posts on the forum for similar problems to your fathers you will see the mods provided assistance and were able to assist in getting phone fixed.

 

did you also try the link I posted for priority repair?



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Moderator
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Message 7 of 7

Re: On 8th March my 87 year old father's line went dead & BT still don't know when it will be fi

Hi unimpressedwithbrit,

We have your email and we’ll be in touch shortly.

Cheers

David
Community ModeratorDaveM
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