cancel
Showing results for 
Search instead for 
Did you mean: 
cooperman
Aspiring Expert
223 Views
Message 1 of 6

Online Line renta saver con

Go to solution

It would seem BT don’t really want us to have the Line Rental Saver anymore. Having had an email reminder that my Line Rental Saver was due for renewal I followed the link to do so. However after filling in the account details In the renewal section I am asked to sign up for a new 18 month contract for Broadband in order to do so, will not be doing that as am only 8 months into and existing 18 month contract which is cheaper than the one they want me to sign up for now. Tried ringing in to do it but just get into a never ending queue. Thanks BT. 

0 Ratings
5 REPLIES 5
-Richie-
Expert
186 Views
Message 2 of 6

Re: Online Line renta saver con

Go to solution

The Value or Loyalty team will be able to help renew it, ring 0800 800 150, it's quieter and therefore quicker to get through between 8-9am or 7-9pm, between that is peak time so usually busier.

Distinguished Guru
Distinguished Guru
167 Views
Message 3 of 6

Re: Online Line renta saver con

Go to solution

@cooperman wrote:

It would seem BT don’t really want us to have the Line Rental Saver anymore.


You might be right - I believe that at least one other major provider dropped their equivalent some time ago. What surprises me is that customers want it any more; LRS has declined markedly in value since it's introduction and is no longer worth the effort in my view.

Whatever its future and merits, it's still a matter of choice so hardly a con.

--
You can click the thumbs up icon below this message if you think it was helpful.
0 Ratings
cooperman
Aspiring Expert
162 Views
Message 4 of 6

Re: Online Line renta saver con

Go to solution

I’m not referring to the line rental itself being a con, clearly you either want it or not and it’s a matter of choice. It was the fact that they tried to get me to sign up for a new 18 month BB contract by sneaky means that I find a con.

0 Ratings
cooperman
Aspiring Expert
153 Views
Message 5 of 6

Re: Online Line renta saver con

Go to solution

Thanks for the tip @Richie got through first time this morning and all sorted.

Moderator
Moderator
138 Views
Message 6 of 6

Re: Online Line renta saver con

Go to solution

@-Richie- wrote:

The Value or Loyalty team will be able to help renew it, ring 0800 800 150, it's quieter and therefore quicker to get through between 8-9am or 7-9pm, between that is peak time so usually busier.


Nice one @-Richie- Smiley Happy

Community ModeratorRobbieMac
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings