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Online account says we are leaving

We have to two landline numbers on separate physical lines but under one account (from the old dial up days when we needed two internet connections). Yesterday I put in a request to transfer the number of the second line (which is just a voice line, no broadband on it) to a Voip company. I got a confirmation from the Voip company that BT had accepted the transfer - all emails etc confirmed the number of the second line. Today when I log into BT to make some changes to our account for our main landline number (The one that is still with BT), I can't make any changes as it says we have told BT we are leaving. Is this just because the second line hasn't transferred yet, we have been given a date of the 15/07 for the transfer, or has there been a mistake somewhere and BT thinks both our numbers are being transferred? 

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