We have to two landline numbers on separate physical lines but under one account (from the old dial up days when we needed two internet connections). Yesterday I put in a request to transfer the number of the second line (which is just a voice line, no broadband on it) to a Voip company. I got a confirmation from the Voip company that BT had accepted the transfer - all emails etc confirmed the number of the second line. Today when I log into BT to make some changes to our account for our main landline number (The one that is still with BT), I can't make any changes as it says we have told BT we are leaving. Is this just because the second line hasn't transferred yet, we have been given a date of the 15/07 for the transfer, or has there been a mistake somewhere and BT thinks both our numbers are being transferred?