I have been for the past 6 weeks trying to get a telephone line installed. I have tried with many providers, including BT and it fails as Openreach have a active line which can not be transferred recorded for my property. The line is not active as there is not a dialing tone when I pick up my phone. Why would my line at Openreach be in such a state?
I moved out of my property in June 2013 and had my BT Line disconnected. Property has been vacant until 30 Dec 2014 when I tried to get the line reconnected.
I have spoken to BT, Plusnet, Virgin, Sky, EE, Talk Talk, all of who claim not to hold my line. None of these comapnies have been able to tell me who 'owns' my line - some seemingly just mentioning other random companies.
I have spoken to OfCom who advise BT should be able to take any line over, but seemingly this is not the case. The lady at BT Retail - Execute Level complaints is struggling as well to provide me with the details who owns my line, and says Openreach can not transfer it.
All providers, including BT, just cancel my order and seem unable to assist any further - surely this can not be the case.
Openreach seem to be a little black box that is untouchable to the general public. I am sure a quick 5-10 minute talk with them would resolve this issue ... but can I get a telephone number??? No!!!! Instead I have racked up over 44 hours of phone calls to various providers and OfCom and seem to be getting no where.
Openreaches data is obviously wrong. Surely they have a duty to correct incorrect data (not sure if this is covered by the DPA act) How do I get this done ... there is no active line to my property, and has not been since June 2013 ... how do I get this simple fact corrected.
Any help or suggestion is appreciated as after 6 weeks I am running out of ideas ... and no I live in a leasehold apartment, so getting an additional line installed as has been suggested in a non-starter.
As for their idea of doing detective work with all the ISPs ... really is that feasible?
I have asked a moderator to provide assistance, they will post an invite on this thread.
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Thanks for posting!
It certainly sounds strange that no-one can help get your line activated. Can you send me in your details using the "Contact The Mods" link found in my profile and I will be in touch.