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AlexMitchell
Beginner
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Message 1 of 8

Openreach Scam calls - increasing number of calls from fake numbers

I am getting an increasing number of Openreach scam calls and all from fake telephone numbers 

With the increasing number of VOIP operators, would it be possible for BT/Openreach to identify the gateways used and ban Caller ID spoofing by only allowing genuine numbers allocation to these VOIP operators through the gateway ,then create away of barring nusiance call from these VOIP operator ?

The callers do not adhere to the Telephone Preferance services and they are difficult to block using the Call Protect service due to the rolling use of spoofed CallerIDs. In my case the are starting to use numbers with local prefixes.

Further suggestion is to ensure VOIP operators do not allow calls out that the CallerID does not match the telephone numbers allocated to the VOIP operator. 

I dont think the MP's fully understand whats going on. These calls are outwith the control of the Telephone Preference service.

BT and Openreach's urgent help in this matter would be very welcome 

Thanks

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Openreach Scam calls - increasing number of calls from fake numbers

there are numerous posts like yours on the landline board and replies why BT/openreach cannot do anything to help



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Moderator
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Message 3 of 8

Re: Openreach Scam calls - increasing number of calls from fake numbers

Hi @AlexMitchell,

Welcome to the community and thank you for posting.

Unfortunately these types are scam calls are becoming more common. You can find out some more information - spoofing scams on the increase

You can report a scam call you received using the link - Report a scam call

Thanks

PaddyB

Community ModeratorPaddyB
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AlexMitchell
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Message 4 of 8

Re: Openreach Scam calls - increasing number of calls from fake numbers

What I am constructively suggesting is that BT/Openreach should authenticate the CallerID for incoming calls from the VOIP operator's gateway into the BT/Openreach network and blocking calls that dont have the CallerID that matches the Telephone Numbers issued to the VOIP.  This could be done for any telephone service operator that connects via BT.

VOIP service providers need to be regulated. VOIP operators should only provide software where the Coller ID can not be changed and if it is then the call can not be main via their service and if the user is found changing it then they could close the account.

Stricter laws on Caller ID spoofing should be brought forward.

 

 

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Distinguished Sage
Distinguished Sage
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Message 5 of 8

Re: Openreach Scam calls - increasing number of calls from fake numbers

That is way above the remit of a private company such as BT or Openreach to organise and implement.

What you have suggested would need to be world wide and agreed by every telecoms operator to ensure that it is complied.

I would suggest that you contact your MP and ask what the UK Government is doing about it.

 

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AlexMitchell
Beginner
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Message 6 of 8

Re: Openreach Scam calls - increasing number of calls from fake numbers

Hate to say this but BT or Openreach are Public Limited Companies and they have global reach.

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Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: Openreach Scam calls - increasing number of calls from fake numbers


@AlexMitchell wrote:

Hate to say this but BT or Openreach are Public Limited Companies and they have global reach.


They are still private companies, not nationalised/publicly/state owned and they are only one of hundreds if not thousands of communications companies world wide. 

I suspect that the problem is not as easily solved as you think.

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Distinguished Guru
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Message 8 of 8

Re: Openreach Scam calls - increasing number of calls from fake numbers


@AlexMitchellwrote:

What I am constructively suggesting is that BT/Openreach should authenticate the CallerID for incoming calls from the VOIP operator's gateway into the BT/Openreach network and blocking calls that dont have the CallerID that matches the Telephone Numbers issued to the VOIP.  This could be done for any telephone service operator that connects via BT.

VOIP service providers need to be regulated. VOIP operators should only provide software where the Coller ID can not be changed and if it is then the call can not be main via their service and if the user is found changing it then they could close the account.

Stricter laws on Caller ID spoofing should be brought forward.

 


Hi.

As has been mentioned in these forums numerous times, this is a worldwide issue. Caller ID spoofing is not specifically illegal - many companies, including BT, use it. For example if BT call, their displayed number is an 0845 number and not a specific internal extension number.

The overheads into making sure the called from number is somehow legitimate is almost certainly not possible at present. Your first paragraph implies that the caller id is somehow different within the VoIP call - VoIP is not usually a single entry, it's a gateway connection - much like a normal telephony route. The ID is set before the call originates through the network. The "VOIP" does not have a telephone number.

If it really was that easy to stop/prevent it, the likes of AT&T, Comcast in the USA and other huge carriers around the world would already have done so.

Indeed Ofcom has information about this over 5 years ago, and it's not going to go away any time soon. Much like email spam. If people don't respond, then it might stop.