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razlan23
Newbie
681 Views
Message 1 of 3

Openreach bt master socket 5c

Hi,
My broadband and phone line have not worked for about 2 weeks now and I thought it was initially my broadband provider, however, I’ve tried with several phones now and using the test socket, there seems to be no line and nothing is currently working. I have just changed my WiFi provider and it will activate this coming week but I don’t think it will work as I think it may be the master socket connection itself that isn’t working. Could someone help please?
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2 REPLIES 2
Distinguished Guru
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Message 2 of 3

Re: Openreach bt master socket 5c

If you don't have a dial tone when you plug a known working corded phone into the test socket then you have a fault external to your premises. You need to report this to your line provider.
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Moderator
Moderator
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Message 3 of 3

Re: Openreach bt master socket 5c

@razlan23 who do you pay your line rental too? 

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