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Message 21 of 29

Re: Openreach cable repair visit

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I will do @cookwa.

At this stage it looks like Openreach should carry out the work on Wednesday before I get an update from the FOM. I'll be here on Wednesday (Wed-Fri) and I will contact you then.

Thanks

DanielS

Community ModeratorDannyS
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cookwa
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Message 22 of 29

Re: Openreach cable repair visit

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Morning @DanielS,

Still ok for this work today? Openreach haven't done anything as of yet, but I know you said you'd get back to me today. Just checking the work is still planned to be done today.

Thanks! 

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Message 23 of 29

Re: Openreach cable repair visit

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Hi @cookwa,

I'm just after finishing speaking with Openreach for the past 30 minutes. The first thing they said to me is that dig work is required by the 17th of December and to check back on the 19th for an update. I then explained everything from the beginning. They then spoke with the original Manager who raised raised your fault as a priority escalation to the FOM. That Manager confirmed that they haven't been able to get temporary service but they are hopeful that the contractors complete work today. They've told me to check back tomorrow for an update from the contractors. I really hope work is completed today as they've been promising it to me every day I've contacted them after the originail Manager escalated it.

Thanks

DanielS

Community ModeratorDannyS
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cookwa
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Message 24 of 29

Re: Openreach cable repair visit

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@DanielS,

Thanks for the update. I know how frustrating it is repeating yourself from the beginning to people!

Workers have just left, they have finished their job of digging and the duct work I believe. Now it is back with Openreach to connect the cable. Hopefully this shouldn't take too long as I can't see that it's a big task. 

Looks like we're finally getting somewhere, although I do now have bollards and the path outside my house barriered off!

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Message 25 of 29

Re: Openreach cable repair visit

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Good Morning @cookwa.

I've been speaking with Openreach who told me that all work has been carried out. I also tested your land line and it appears to be ok now.

I noticed you were speaking with someone about slow speeds. What download speeds are you getting at the moment? Are they around 50-55 Mbps? It appears that the line fault has caused your speeds to be banded or capped. I've sent a request to our suppliers, BT Wholesale, to remove this band so that you can get the maximum speeds available to you. It can take a few days before you notice the speeds increase to normal levels.

Is there anything else that I'm missing that you need help with in the meantime?

Thanks

DanielS

Community ModeratorDannyS
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cookwa
Aspiring Contributor
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Message 26 of 29

Re: Openreach cable repair visit

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Morning @DanielS,

Yes the line is working again now, and the groundwork is being finished outside today.

Yes, I spoke to someone yesterday as I'm paying for Infinity 2 but not getting those speeds so was going to drop to 1, but wasn't possible to change etc. However if it was just a cap that can be removed then that's ideal! I think someone might be visiting Saturday morning to check it, so I don't know whether you can cancel this visit if the removal of a cap will sort it?

Aside from that I think everything is sorted, and I'd like to thank you for your help, communication and persistence with it all. Very much appreciated.

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Message 27 of 29

Re: Openreach cable repair visit

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Hi @cookwa,

I can see the increase in the speeds since :smileyhappy:

It has went from syncing at 54998 Kbps down with 14997 Kbps up to 62037 Kbps down and 18978 Kbps up. There don't appear to be any errors. Have you noticed the improvement?

Thanks

DanielS

Community ModeratorDannyS
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cookwa
Aspiring Contributor
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Message 28 of 29

Re: Openreach cable repair visit

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Hi @DanielS,

I've done a few checks and it's consistently around 55Mb/s, so there is a slight improvement yes. Overall as expected!

Thanks again.

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Message 29 of 29

Re: Openreach cable repair visit

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Hi @cookwa,

Good, I'm happy that everything is as it should be now.

I'm going to send you a private message shortly.

Thanks

DanielS

Community ModeratorDannyS
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