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david644803
Aspiring Contributor
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Message 1 of 4

Openreach database has wrong address

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I think I have the same problem. I am a BT customer for landline and broadband. When I submitted a recent fault report the address shown on the online form was our previous address (same phone number, same exchange & probably same cabinet). I contacted BT to correct it, but they couldn't see the incorrect address. So I am now thinking that it may only show on Openreach's records. Is there an easy way to check this?

 

Thanks.

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3 REPLIES
Moderator
Moderator
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Message 2 of 4

Re: Openreach database has wrong address

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Hey @david644803,

 

Long time since we spoke. We'll help you with this. You can get in touch by clicking on my user name and then on contact the mods. Once it reaches the top of our queue one of my team will get in touch.

 

Thanks

 

DanielS

Community ModeratorDannyS
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Moderator
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Message 3 of 4

Re: Openreach database has wrong address

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Hi @david644803 I called earlier and left a brief voicemail.

 

I just wanted to confirm that I've checked Openreach's records and they do have the correct address for your line. I have checked and can find no reference to your previous address anywhere on our records also. This may have been removed when you contacted previously. There is no issue with your address but if you find any occasion that you see the incorrect address again come back and let us know.

 

Cheers

John

 

Community ModeratorJohnC
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david644803
Aspiring Contributor
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Message 4 of 4

Re: Openreach database has wrong address

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Hi John

 

Thanks for checking the address details and leaving me a voice message. I'll re-post if the problem re-occurs.

 

Cheers

 

 

David

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