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Message 1 of 3

Openreach has wrong address

I have been trying since March 29th to get this issue resolved. I have heard all, I mean all, the excuses there is to hear. I will try once again here, in the hope that this can be resolved otherwise I am contacting CISAS. I have asked BT as my service provider to update my address on the Openreach system to show there is an active line at the address. Can somebody please enlighten me as to why it is seemingly impossible to do this? Is it so that I cannot leave BT?

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Message 2 of 3

Re: Openreach has wrong address

Hi @VAID1,

I'm sorry to hear about the problems you've had trying to get your address updated with Openreach. We can contact them and do our best to get them to update their records the same as we've done for others.

To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.



Community ModeratorDannyS
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Message 3 of 3

Re: Openreach has wrong address

Hi Daniel
I finally got through to someone who knew what I was talking about. She said she has sent the request to Openreach and it should be updated within 2 days. I will wait to see the outcome of this but if it isn't resolved, I will contact you using the method you described. Thanks.