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Talus
Aspiring Contributor
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Message 1 of 5

Over 2 months No 2nd phone line,

Hi there I  ordered a 2nd phone line  for my residence as my main line is for my business,  i keep getting the run around  it been passed to the servy team all the time or its becoming a joke as it will be almost 3 months soon, why is this taking so long when there is already a phone line at my place.

Regards

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Over 2 months No 2nd phone line,

I assume this for an additional line from BT Retail and your original business line is from BT Business?

Perhaps Openreach do not have any spare line plant available?

Is it with the Openreach survey team?

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Talus
Aspiring Contributor
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Message 3 of 5

Re: Over 2 months No 2nd phone line,

Hi there,

it has been with the Openreach survey team for 2 months now and they have still not come out to even check if i can even get it.

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Over 2 months No 2nd phone line,

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Highlighted
Moderator
Moderator
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Message 5 of 5

Re: Over 2 months No 2nd phone line,

Hi @Talus  and welcome back.

 

I'm sorry there's been problems getting the second line installed. Can you just confirm the order is with BT retail? Do you have an order reference (please don't post it) beginning VOL - ?

 

Cheers

 

David

Community ModeratorDaveM
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