PIN to retrieve voicemail on BT Yealink W52P

[EALouise]

I've just joined a new office and am trying to retrieve voicemails on the handset (specs in title).  It seems to be set up to do this but I don't know the PIN associated with the account.  There's no record of it in the office and the boss doesn't know it.  How do I reset it or is there a factory default PIN I can try? The issue seems to be at the BT service package end rather than the handset settings.

All information I can find online seems to relate only to setting the handset up, not resolving a lost PIN for a  BT account.

Thanks in advance

[VeteranISPUser · Accepted solution]

Hi @EALouise   I suspect that is a Business phone. https://business.forums.bt.com

[EALouise]

Thanks, I'll head over there and post my query again