Hi all - can anybody recommend what to do with my parents phone line type fault
Ill try to summarise - phone went off last Saturday for no apparent reason
This also knoced thier infinity off aswell - ok great its a phone line fault so hopefully resolving that will sort it
Booked an engineer - even though diagnostics showed it was an internal fault - mare
Engineer came ...did find a fault and fixed telephone line only - he said hh5 was "blowing" the telephone line when the hh5 was plugged into the extension behind the TV
Waited for new router and just tried this morning and whenever the infinity is plugged into the extension the phone line goes dead - when its unplugged phone line comes back
We dont want to fork out £130 to get this sorted so are there any recommendations ??
Im thinking either try a new extension socket or master socket as the master socket is an old one......they have no filters at all either if thats anything to do with it
Whats the lastest socket to get ??
Thanks for any info
Have you tried plugging the home hub into the master socket to see if it works?
Its possible that the extension cable has been damaged, this would be your responsibility.
You may also have been charged for the last visit anyway.
Good thinking didnt think of that - will try that tommorrow
if we need to put new cable then - is there a recommended spec or is it all bog standard stuff??
Just buy a good quality telephone extension kit, that comes with a plug one end, to plug into your master socket.
It will have a socket on the end, either moulded on, or connected to a socket using an IDC tool.
If its working at the master socket may just leave the hub there and route an ethernet cable to the TV >>switch as we need more ports
I assume I will then have to change the master socket to the new type - which at the moment on the extension end
I think the master socket at the moment just has a telephone connector
You are not allowed to change the master socket. If your Infinity was installed by an installer, then they should have changed the master socket to one of the new ones, which look like this.
If it was a self-install, then there is not a lot you can do about it unless its one like this.
You can then replace just the bottom removal section with a standard filtered phone/broadband splitter.
The top photo is what they have on the extension
The master socket is an older type with just a telephone connector (with the bt openreach logo) - from that the bt engineer hard wired the extension - there are none of those filters either if that makes any difference
So basically if I want to move to the hall instead - is take the extension and put by the master socket basically - with just a shorter length of cable to the extension of course
I have a feeling this may solve the issue as when I was there for ten minutes this morning the electrics were tripping so maybe a good thing to move to a new electrical socket anyway - something funky happening
Thanks for the advice