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DH2020
Beginner
445 Views
Message 1 of 6

People Can't Hear Me When Phoning Out

Hi,

I have a new BT4600 phone that certain people can't hear me when phoning them. My voice is very faint to them. Other people I have no problem and they can hear me just fine.

Any ideas please?

Thanks,

D

 

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
434 Views
Message 2 of 6

Re: People Can't Hear Me When Phoning Out

@DH2020 

Who provides your phone and broadband service?

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DH2020
Beginner
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Message 3 of 6

Re: People Can't Hear Me When Phoning Out

Hi,

Phone and broadband provider is BT.

Thanks,

D

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RIC9380
Contributor
405 Views
Message 4 of 6

Re: People Can't Hear Me When Phoning Out

Have you tried another phone? Can you borrow one that always works fine from a friend/relative/neighbour? Is the BT4600 located close to any other electrical equipment? There is a product helpline: 0800 145 6789.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
388 Views
Message 5 of 6

Re: People Can't Hear Me When Phoning Out


@DH2020 wrote:

Hi,

Phone and broadband provider is BT.

Thanks,

D


Have you made sure that there is a microfilter in the lead to the phone, as any broadband signal getting into the phone, will impact on its performance?

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DH2020
Beginner
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Message 6 of 6

Re: People Can't Hear Me When Phoning Out

Thanks everyone,

 

I phoned the number and the phone line was checked (no problem) so they suggested trying a new filter.

Appreciate all of your suggestions.

D

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