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Thompson218
Aspiring Expert
15,073 Views
Message 1 of 12

Phone Calls Saying Illegal Activity and Will Be Cut Off

We've had 4 calls this morning saying that our internet is going to be cut off due to illegal activity, press 1 to speak to our executive. Needless to say we haven't responded but getting fed up with them. We are an EXDir number too.

I don't know how to block.

Suggested course of action or do nothing?

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11 REPLIES 11
imjolly
Distinguished Sage
Distinguished Sage
15,066 Views
Message 2 of 12

Re: Phone Calls Saying Illegal Activity and Will Be Cut Off

just a scam and computer random dialling nothing you or BT can do.  If you block then the number just changes and calls continue - then stop



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Keith_Beddoe
Distinguished Sage
Distinguished Sage
15,054 Views
Message 3 of 12

Re: Phone Calls Saying Illegal Activity and Will Be Cut Off

You could get a call blocking phone, like the BT 4600.

freddomc
Aspiring Contributor
14,982 Views
Message 4 of 12

Re: Phone Calls Saying Illegal Activity and Will Be Cut Off

Call 1572 option 1 off your BT Landline - Or call 0800 800 150 and they will blacklist this for you.

Handy and free feature to have 🙂
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licquorice
Distinguished Sage
Distinguished Sage
14,969 Views
Message 5 of 12

Re: Phone Calls Saying Illegal Activity and Will Be Cut Off

Blacklisting a number is a total waste of time, the numbers are spoofed and are different every time a scammer calls.

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freddomc
Aspiring Contributor
14,966 Views
Message 6 of 12

Re: Phone Calls Saying Illegal Activity and Will Be Cut Off

If it’s free then why not 😁
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licquorice
Distinguished Sage
Distinguished Sage
14,931 Views
Message 7 of 12

Re: Phone Calls Saying Illegal Activity and Will Be Cut Off

Because you are wasting the time of a CS agent that could be better spent dealing with a real problem.

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freddomc
Aspiring Contributor
14,927 Views
Message 8 of 12

Re: Phone Calls Saying Illegal Activity and Will Be Cut Off

They can add this themselves, Package add-ons on myBT and can blacklist without help from an agent

Thanks
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licquorice
Distinguished Sage
Distinguished Sage
14,924 Views
Message 9 of 12

Re: Phone Calls Saying Illegal Activity and Will Be Cut Off

Except you have encouraged people to call CS to blacklist it for them.

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freddomc
Aspiring Contributor
14,922 Views
Message 10 of 12

Re: Phone Calls Saying Illegal Activity and Will Be Cut Off

If they need the help - BT are there to help, and are trained in this.

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