cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Rosamundmw
Newbie
130 Views
Message 1 of 4

Phone line cut

Go to solution

My 96 year old aunt who lives alone in a rural bungalow just got scammed by a door to door tradesman offering to cut her trees - he cut the trees and then disappeared after also cutting her phone line so she’s left without phone/internet. I don’t even know if I’m posting in the right place but what should we be doing who should we call in BT to get this fixed ASAP - mobile signal is poor to her home and she lives 4 hours away so I’m feeling pretty helpless! 

0 Ratings
Reply
3 REPLIES 3
Moderator
Moderator
115 Views
Message 2 of 4

Re: Phone line cut

Go to solution

Hi @Rosamundmw 

Welcome to the Community and thanks for your post!

I'm sorry that your Aunt's phone and broadband service aren't working.  I understand that the line may have been damaged externally.  Are her services with BT?  We can pick this up but as we are a small team and we deal with cases strictly in turn as we receive them, it would take us a few days to get round to picking this up.

I understand that this is urgent so have a go reporting a fault today.  You can contact our repair team on 0800 800 151.

Cheers,

Robbie

Community ModeratorRobbieMac
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Rosamundmw
Newbie
111 Views
Message 3 of 4

Re: Phone line cut

Go to solution

Thank you so much Robbie that’s excellent, we’ll call now

0 Ratings
Reply
Moderator
Moderator
97 Views
Message 4 of 4

Re: Phone line cut

Go to solution

@Rosamundmw wrote:

Thank you so much Robbie that’s excellent, we’ll call now


@Rosamundmw  Post back and let me know how you get on 😊

Community ModeratorRobbieMac
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply