Hi my home landline has been hacked, along with my landlines account as well. I have rang both BT and the police but they are not doing anything so far to resolve my problem. I currently cannot receive any calls from anyone else to my landline and the hackers have recently purchased 5 Samsung galaxy note 8s from my BT account which I think I have cancelled today. Can anyone please help?!
Hi, welcome to the forums.
Sorry to hear of the issues you're having.
Can you confirm a couple of things.
When you say your phone line has been hacked, what happens when you try to make a call, and what happens when you ring your landline from your mobile?
How have the hackers bought products from your BT account? How does this actually show up? Is it via a bank account or credit card statement?
One more if you don't mind - have you responded to any emails recently asking you to confirm your account details, passwords and any other personal details? These could have been pretending to be BT, any bank or other credit agency - NONE of which actually ask for these details via email.
Sorry you have had to experience this. I can have this investigated to find out whats happening to your account.
Please send us in your details using the contact the mods link in my profile and we can take it from there.
When I try to make a call it goes through but before it reaches the other person, there's a sound that sounds like my call is being diverted to somewhere else.
The hackers have bought things from my account and I know because I have seen it on a bill from BT.
I have not responded to any of these types of emails.
Assuming that you have not responded to any phishing emails and that you have been hacked then the question is have you logged in to your BT account online? If you have then I would advise that you do not do any online banking or anything else of that nature until you have run a full virus and malware check on your PC.