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rattters
Beginner
1,157 Views
Message 1 of 4

Phone line not working, broadband is???

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Don't understand how this can happen? I get my broadband down my phone line- or so I thought!!!

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Phone line not working, broadband is???

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@rattters wrote:

Don't understand how this can happen? I get my broadband down my phone line- or so I thought!!!


you do but broadband can work on 1 wire connected albeit slower than normal but your phone needs both wires connected to work



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neilsmith
Newbie
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Message 3 of 4

Re: Phone line not working, broadband is???

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I had the same problem, i think the circuit board that filter the phone line has a problem. Mine blew because of the storm. solution - check amazon for a new box, I just have and it cost £6, saves a £130 BT call out charge. Also you could plug in an old filter (we all had to have once) into the socket and use that a a temporary solution.
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333pete
Beginner
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Message 4 of 4

Re: Phone line not working, broadband is???

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I currently have the same problem. I have tried my neighbours phone and another phone I already had, still no dialling tone. I tried a new ASDL filter, didn't work. I have taken the front off of the BT wall box and plugged my phone directly into that, still have the problem. I am now assuming it is the BT wall box is at fault or the connection on the telegraph pole outside my house. As far as I am aware, if the fault lies in the BT wall box then it is BT's responsibility and I should not be liable for a call-out charge?
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